This program is ideal for New Entrants to the Retail Industry, Retail Sales Associates, Customer Service Representatives, Store Team Leader/ Supervisors, Merchandising Teams, Marketing and Promotions Teams
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Course Outcome:
Upon completion, this course equips retail professionals with comprehensive product knowledge, effective customer service skills, and advanced sales techniques. Participants will learn efficient inventory management, merchandising strategies, and the use of retail technologies. Understanding current retail trends and enhancing leadership abilities will enable them to excel in the dynamic retail industry.
Product knowledge is a critical aspect of retail success. It empowers sales associates to provide accurate and detailed information about products, which can significantly enhance the shopping experience for customers. With in-depth product knowledge, employees can:
Retail services encompass a wide range of activities that contribute to the overall shopping experience and operational efficiency of a retail business. Key components of retail services include:
The primary objectives of this program are to equip participants with the knowledge and skills necessary to excel in the retail industry. Upon completion, participants will:
In addition to the traditional product life cycle (introduction, growth, maturity, and decline), shelf life is an important factor that impacts the management and sales of many products, particularly those in the food, beverage, pharmaceutical, and beauty industries. Shelf life refers to the period of time during which a product remains usable, effective, or safe for consumption or use.
